Data Privacy

Email Marketing

Festo may send email to individuals to provide information on products and services that may be of interest. We may gather and store statistical information at an individual level to help us refine our offer and offer more relevant products and services in the future. If you do not want this information to be stored please contact us:
info.gb@festo.com

Festo Data Privacy Statement

Safeguarding your personal data is a serious matter for Festo SE & Co. KG. We want you to feel safe and secure when you visit our website. The protection of your privacy is an important objective for us when processing your personal data.

Acquisition and Processing of Personal Data

Our web server stores the IP address allocated by the Internet provider, the URL from which you have accessed our website, the websites visited by yourself and the date and time of your visit on a routine basis. In some cases, Festo utilises so-called cookies in order to be able to place more individualised services at your disposal. Personal data are only stored if they are entered by yourself, for example when you fill in a registration form or a survey, participate in a raffle or enter into a contract.

Use and Forwarding of Personal Data and Earmarking for Specific Purposes

Your personal data are acquired, processed and utilised in accordance with applicable data privacy regulations, strictly for the purpose of contract execution and for the protection of our own legitimate business interests with regard to customer support and consultation, and for product development in accordance with actual market requirements.

Right to Obtain Information and Public Procedures Index

Upon request, and in accordance with applicable law, we will provide you with written notification indicating whether or not and which of your personal data we maintain. The types of entries maintained are summarised in our public procedures index in accordance with § 4e BDSG (German federal data privacy law).

Security

Festo makes use of technical and organisational security measures in order to safeguard personal data administered by ourselves against inadvertent or premeditated manipulation, loss, destruction or access by unauthorised persons. Our security measures are continuously enhanced in keeping with new technological developments.

Festo, however, cannot guarantee that any electronic commerce is totally secure.

If you have questions regarding the processing of your personal data, please contact our data privacy administrator directly. He is also prepared to assist you with requests for information, suggestions and complaints.


Data Privacy Administrator
Juergen Lang
Festo SE & Co. KG
Ruiter Str. 82
73734 Esslingen
Germany

+49 (0) 711 / 347 2796
dataprivacy@festo.com

System availability

Unlimited availability of the Service is not part of the Service. System maintenance and other interventions in the operation that may lead to unavailability are possible at any time. As far as possible, we will inform you in advance. However, we try to keep unavailability as low as possible and especially to use times outside normal business hours (Mon-Fri 8-17 h).

Non-availability for these or other reasons are no basis for claims on the part of the user. This includes failures due to force majeure.

Despite a high system stability, it is therefore recommended to back up all entered data regularly, at least once a day.

In addition, Festo GmbH & Co. KG reserves the right to switch off the Smartenance service at any time in the future and to no longer make it available. In this case, you will of course receive the pro rata overpaid remuneration. Further claims are excluded.